Skip to content

Contact Research Service

Support regarding Denmark's Data Portal and Research projects

Phone: +45 39 17 31 30 // E-mail

You may contact Research Service’s call center on all weekdays.

Mails are replied to within 2 weekdays, whereas the phones are open on Monday from 13:00-15:00 and Tuesday to Friday from 10:00 to 12:00 am.

NB: The call center is closed on Friday 10 May (Friday after Ascension Day).

Our call center offers support regarding e.g. the process for ordering data, navigation in Denmark’s Data Portal and user creation. Please note that we do not forward calls to specific employees.

If you need assistance regarding technical errors in Denmark’s Data Portal, you may send an email to Please note that due to the summer holidays, support cases will not be processed during week 30.

Telephone meeting: Please send an e-mail with your inquiry to the project responsible employee at Statistics Denmark (please specify project number, your inquiry, possible timeslots for a meeting and a phone number at which we can reach you). Please note that a telephone meeting may be associated with costs if the meeting does not concern a specific order.

Processing time in Research Service

In Research Service, we will process your inquiry as quickly as possible. We handle all inquiries in the order we receive them.

The existing delivery times present the following picture:

  • From your initial inquiry to the delivery of data, it takes approximately 8 weeks on average, while 50% of tasks are delivered within about 4 weeks.
  • On average, it takes about 3 weeks from contract approval/price confirmation to delivery.

The recently extended waiting time is due to our transition from measuring waiting time in business days to now measuring it in real-time. We now include all days from contact to delivery in our calculations. This new calculation of waiting time includes weekends and holidays, which hopefully makes it more transparent for you to see how many days you actually have to wait.


Phone: 39 17 38 00 // E-mail

If you need help with logon, servers or other IT issues, please contact our IT-department.

IT can be contacted Monday-Thursday at 8:30-16:00 and Friday on 8:30-15:30.


Phone: 39 17 31 32 // E-mail

If you have questions about user agreements or affiliation agreement, password etc. you can contact our administration all weekdays from 10:00-15:00 (except Monday and Wednesday from 13:00-14:00).

Teams in Research Service

The Authority Team

The Authority Team handles tasks for ministries, governmental agencies, regions and municipalities, who are working with public sector consultancy. Contact the Authority Team at

The Health Team

The Health Team handles service tasks for users from the healthcare system or university hospitals. Contact the Health Team at

The General-purpose Team

The General-purpose Team handles service tasks for users, who use Statistics Denmark’s register data for scientific and statistical studies. Contact the General-purpose Team at

Delivery times in Research Service

In Research Service, we will process your inquiry or assignment as quickly as possible, and all inquiries/assignment are processed in the order in which they are received.

The existing delivery times emerge as follow:

  • It takes approximately 5-6 weeks from the time we receive your first inquiry until we assign an employee to your case
  • In average it takes 9 weeks from the creation of your project until the data is delivered
  • In average it takes 2.5 weeks from the conclusion of contract/price approval until the data is delivered